Know how MyLOL is designed to protect your teen.
You are probably here because your teenager asked to join something you have never heard of. This page is written for that moment. It explains what MyLOL is, how it is built, what we can control and what we cannot.
MyLOL is a private subscription social network. Members build a profile, add music, share photos, write blog posts, join groups around their interests and chat with friends. It is closer to the social web of a decade ago than to an endless algorithmic feed.
MyLOL runs two entirely separate communities: Teen MyLOL, for eligible members ages 13–17 depending on their country, and Adult MyLOL, for members 18 and over. They are separate products sharing a name — not one network with an age setting.
We have tried to write this page without marketing language. Where something is not yet confirmed, we say so rather than filling the gap.
See also our Safety page and the Community Guidelines your teen agrees to.
What is MyLOL?
MyLOL is a social network built around personality and shared interests rather than reach. Your teen's experience is made up of the things they choose to build and the people they choose to add.
A profile they design
Themes, colours, layout and a bio. Profiles are meant to feel personal, the way a bedroom wall does.
Friends and Top Friends
A friends list, plus a small set of Top Friends they pick and reorder.
Music
A profile song and shared playlists — one of the most-used parts of the product.
Groups and communities
Interest groups: music, gaming, art, film, books, photography, sport.
Chat and messages
One-to-one and group conversations, subject to the messaging protections below.
Photos and albums
Albums that stay put rather than disappearing after a day.
Blogs and guestbooks
Longer posts, and short notes left on a friend's profile.
What MyLOL is not: it is not built around anonymous strangers meeting each other, and it is not built around adults meeting teenagers. Teen MyLOL is a teen-only environment. Adults are not part of it.
Who can use Teen MyLOL?
Teen MyLOL is intended for members ages 13–17 who are eligible in their country. Being 13–17 is not, by itself, enough — eligibility has to be checked country by country, because the law is genuinely different from one place to the next.
Nobody under 13
MyLOL does not knowingly allow accounts for children under 13 anywhere. Accounts we identify as under-13 are removed.
Higher minimum ages in some countries
Some countries set a higher minimum age for social media accounts than 13 — Australia's minimum-age requirements affecting certain under-16 accounts are one current example. Where a higher minimum applies, we apply it.
Parental consent ages vary in Europe
EU Member States set their own digital-consent age between 13 and 16, and some countries have additional rules for younger teens — France has specific requirements for users under 15. Registration reflects the rules of the country the member registers from.
Eligibility is checked at sign-up
Registration asks for country of residence first, then date of birth, then returns an eligibility result before any account exists.
Ageing into and out of the community
A member who becomes eligible on a birthday can join then. A member turning 18 transitions to Adult MyLOL (see below).
If you want to know whether Teen MyLOL is available where you live, the registration flow will tell you before an account is created, and Parent Support can answer directly.
Teens and adults are separated
This is the question most parents actually want answered, so here it is directly. Can an adult on MyLOL message your teenager? No — not through the product. Adult MyLOL accounts and Teen MyLOL accounts are in separate environments and there is no messaging, friending, following, searching or discovery path between them.
They cannot find each other
Search, browsing, suggestions and community listings are limited to the member's own community.
They cannot see each other's profiles
Profiles, albums, blogs and guestbooks are viewable only inside the community they belong to.
They cannot message each other
There is no message, friend request, follow or invite path across the boundary.
They cannot share groups or rooms
Groups and chat rooms belong to one community. An invite link cannot pull someone across.
Live or video features stay within one community
Where such features are offered, sessions are single-community only.
[CONFIRM IMPLEMENTATION]
The honest limit: this separation controls what MyLOL accounts can do. It cannot control someone who lies convincingly at registration and passes age assurance, and it cannot control what happens if your teen moves a conversation to another app. That is why age assurance, moderation and reporting all exist on top of separation, and why we ask families to talk about off-platform contact.
How age verification works
We use age assurance, which means several signals rather than a single self-reported birthday. We deliberately do not publish the details of our checks or our risk scoring, because doing so would help people work around them.
At a high level: registration establishes country and date of birth and returns an eligibility decision. Depending on the country, the age band and the risk signals attached to a sign-up, we may require an additional check before an account is activated.
Facial age estimation and liveness checks
Used to estimate that a live person matches the age band they claim.
[CONFIRM IMPLEMENTATION]Document verification
Government-issued identification, where permitted in that country and appropriate for that member.
[CONFIRM IMPLEMENTATION]Human review
Checks that cannot be resolved automatically are reviewed by a trained person.
[CONFIRM IMPLEMENTATION]Appeals when a check is wrong
Age assurance sometimes misjudges people, particularly around the 17/18 line. Members can ask for a human review of an incorrect result.
[CONFIRM IMPLEMENTATION]What happens to verification data
Verification data is handled as described in our Privacy Policy, used for eligibility and safety purposes, and retained only as long as needed for those purposes.
[CONFIRM IMPLEMENTATION]
No age assurance system is perfect, and we will not tell you ours is. It is designed to make entering the wrong community substantially harder, and to catch people who try.
Photos and media
Nudity, sexual imagery and sexualised content are prohibited across MyLOL, in both communities. There is no adult content area and no paid intimate content anywhere on this network.
Automated image scanning
Uploads are scanned, and matches are blocked or queued for human review.
[CONFIRM IMPLEMENTATION]Human review
Flagged images are decided by trained reviewers rather than by automation alone.
Prohibited content
Nudity, sexually explicit imagery, sexualised posing, graphic violence and shock content are removed.
Reporting
Any member can report any photo. Reports are confidential.
Removal and enforcement
Confirmed violations are removed and the account faces enforcement, up to permanent removal.
No scanning system detects everything. Reports from members are still one of the most effective safety signals we have, which is why we make reporting easy and never punish someone for reporting.
Private messaging
Private messages are where most harm happens on any social platform, so this is worth reading carefully — including the part about what we do not do.
Who can message your teen
Only other members of the teen community. Adults have no messaging path into Teen MyLOL.
Message controls
Members can limit who is able to message them and can leave any conversation.
[CONFIRM IMPLEMENTATION]Blocking
Immediate, silent, and available in every conversation. Blocking stops messaging, profile access and discoverability.
Reporting
Any message or conversation can be reported to the safety team.
Automated risk detection
Automated systems look for patterns associated with grooming, sexual solicitation, requests for intimate images, threats, coercion, scams and pressure to move off-platform, and flag them for human review.
[CONFIRM IMPLEMENTATION]
What we do not do: MyLOL staff do not sit and read your teen's private conversations. Automated systems flag risk signals, and a human reviews what is flagged or reported. That is the honest description of how it works.
Location
MyLOL connects people through interests, not proximity. Precise location is not part of the teen experience.
No location-based discovery for teens
Teen members are not discoverable by distance, map position or precise location.
[CONFIRM IMPLEMENTATION]No live location sharing
There is no feature that broadcasts a member's live position.
[CONFIRM IMPLEMENTATION]What we do collect
Country of residence for eligibility, and technical information such as IP address for security, fraud prevention and safety purposes. Where a region is displayed at all, it is broad.
[CONFIRM IMPLEMENTATION]Rules for members
Sharing addresses, schools, timetables or photos revealing them is against our Community Guidelines, and asking a teen for that information is reportable.
Reporting, blocking and getting help
Your teen does not need proof or certainty to report something. Two actions are available throughout the product.
Report
Available on profiles, messages, photos, posts, blogs, guestbook entries and groups. The person reported is never told who reported them.
Block
Immediate and silent. It stops contact, hides the profile and prevents that person finding them again. No explanation required.
Both
Blocking protects your teen now; reporting protects everyone else. They can do both.
What parents can do
Contact Parent Support or Safety directly with a concern about your teen's account or someone they have encountered. You do not need your teen's permission to raise a safety concern.
Emergencies
If anyone is in immediate danger, contact your local emergency services first, then tell us so we can preserve what we hold.
What happens after a report
Reports go into a queue, are prioritised by severity, and are assessed against our Community Guidelines.
Automated triage sorts and prioritises incoming reports. Anything involving a minor's safety, sexual content or a credible threat is prioritised above everything else. A trained reviewer then makes or confirms the decision.
Outcomes range from no action, through content removal, warnings and feature restrictions, to temporary suspension or permanent removal of the account. Where required or appropriate, we preserve relevant records and escalate to law enforcement or the relevant reporting body.
Reporters hear back
The person who reported is told when their report has been actioned, within the limits of the other person's privacy.
[CONFIRM IMPLEMENTATION]Appeals
Members whose content or account is actioned can appeal, and the appeal is reviewed by a different person.
[CONFIRM IMPLEMENTATION]Escalation
High-risk cases go to a specialist safety team with a defined escalation path.
Privacy
MyLOL is built as a subscription product rather than an advertising-first one. That shapes what we need to collect.
Data minimisation
We aim to collect what is needed to run the service, verify eligibility and keep members safe — and not to build a profile of your teen for targeting.
Verification data
Handled under the Privacy Policy, used for eligibility and safety, retained only as long as needed for those purposes.
[CONFIRM IMPLEMENTATION]Analytics
We use analytics to understand how the product is used and where it fails. The specific tools and their configuration for teen accounts are set out in the Privacy Policy.
[CONFIRM IMPLEMENTATION]Advertising
The business model is subscription-based rather than advertising-first. Whether any advertising appears, and whether teen accounts are excluded from it entirely, is defined in the Privacy Policy.
[CONFIRM IMPLEMENTATION]Your rights
You and your teen can request access to, correction of, or deletion of personal data, subject to the rights available in your country.
We are deliberately not printing a slogan like "we never sell your data" on this page. Claims of that kind belong in the Privacy Policy, where they are precise and binding, and we will not make one here that has not been verified against how the product actually operates.
What parents can and cannot see
We would rather be clear about this than let you assume something that is not true.
You cannot read your teen's messages
MyLOL does not offer a parent dashboard that shows private conversations, and we will not send message contents on request.
You cannot browse their profile from outside
Teen profiles are visible inside the teen community. There is no parent viewing account.
[CONFIRM IMPLEMENTATION]You cannot change their settings remotely
There is no parental control panel over privacy or messaging settings.
[CONFIRM IMPLEMENTATION]You do receive billing information
The billing contact receives receipts, renewal notices and can cancel.
You can request deletion
You can request deletion of your teen's account and associated personal data, subject to verification and the rights available in your country.
You can always raise a safety concern
Contact Safety or Parent Support at any time, about your own teen or about someone they have encountered.
The most effective parental control on any platform is the conversation you have at home. The second most effective is knowing that reporting works and that your teen will not be punished for using it.
What happens when your teen turns 18
Turning 18 means changing community, not just changing a number. An adult account does not keep access to teen spaces.
As a member approaches 18 they are notified and asked to transition to Adult MyLOL. After the transition, the account can no longer view, search, message or join anything in the teen community.
Safety habits worth having at home
None of this is specific to MyLOL. It travels with your teen to every app they will ever use.
Keep contact details and location off the profile
No address, school, phone number or timetable — including in the background of photos.
Be wary of moving off-platform
Protections only apply where the product is. Someone in a hurry to move a conversation elsewhere is worth a second look.
Never send intimate images
Not to anyone, not once. And if it has already happened, the right response is help, not punishment — tell us and tell a trusted adult.
Report uncomfortable behaviour early
There is no threshold to meet. "This felt weird" is a good enough reason.
Agree who the trusted adult is
Teens tell someone when they know in advance who that someone is and that the reaction will not be to take the phone away.
Protect the password
Unique password, never shared, not even with a best friend. Account access is how a lot of harm starts.
Questions parents ask us
Short answers, with the limits included.
Is MyLOL a dating site?+
No. MyLOL is a social network for friendship, music, groups, photos and chat. Adult MyLOL members are free to date each other if they want to, as adults on any social network are. Teen MyLOL is not a dating product, and romantic or sexual solicitation of teen members is prohibited and enforced against.
Can adults contact my teenager?+
Not through MyLOL. Adult MyLOL and Teen MyLOL are separate environments with no messaging, friending, search or discovery path between them. What we cannot control is someone who lies at registration and gets past age assurance, or a conversation your teen moves to another app — which is why age assurance, moderation and reporting exist alongside separation.
Can someone lie about their age?+
People try. That is exactly why we use age assurance rather than trusting a typed-in birthday, why sign-ups can require an additional check, and why lying about age is itself a violation that ends accounts. No age system is perfect, and we will not claim ours is.
[CONFIRM IMPLEMENTATION]Does MyLOL verify identity?+
MyLOL verifies age, and uses identity signals to do it. Depending on country and risk, that can include a facial age estimation or liveness check, or a permitted identity document. We do not publish the details of when each check is triggered.
[CONFIRM IMPLEMENTATION]Are teen profiles public on Google?+
No. Teen profiles and teen content are not indexed by public search engines. They are visible inside the teen community, to the audience your teen chooses. Not indexed is not the same as private — anyone inside a community can screenshot what they see.
[CONFIRM IMPLEMENTATION]Does MyLOL show my teen's location?+
No. There is no location-based discovery, no distance sorting and no live location sharing for teen members. We collect country of residence for eligibility and technical data such as IP address for security and safety purposes.
[CONFIRM IMPLEMENTATION]Can people send private photos?+
Photos shared in messages are subject to the same rules and the same scanning as anywhere else on MyLOL. Nudity and sexual imagery are prohibited everywhere on the network, and any request for intimate images from a teen member is a zero-tolerance violation.
[CONFIRM IMPLEMENTATION]Does MyLOL monitor private messages?+
Not in the sense of staff reading conversations. Automated systems look for risk patterns — grooming behaviour, sexual solicitation, threats, scams, pressure to move off-platform — and flag them. A trained person reviews what is flagged or reported. The Privacy Policy sets out exactly what is analysed and what is retained.
[CONFIRM IMPLEMENTATION]What happens if my child reports someone?+
The report is triaged, prioritised by severity and reviewed by a person. Reports involving a minor's safety go to the front of the queue. Outcomes range from content removal to permanent account removal, with escalation to authorities where required. The person reported is never told who reported them, and your child is never penalised for reporting.
How do I cancel the subscription?+
You can cancel at any time in account settings or by contacting Parent Support. Access continues until the end of the period you have already paid for. Refund terms follow our Terms of Service and your local consumer rights.
[CONFIRM IMPLEMENTATION]How do I request account deletion?+
Contact Parent Support or Privacy with the request. We will verify who you are before acting, then delete the account and associated personal data subject to the rights available in your country and any records we are legally required to keep.
[CONFIRM IMPLEMENTATION]What happens when my teen turns 18?+
They are notified as their birthday approaches and asked to transition to Adult MyLOL. After the transition, they can no longer access anything in the teen community. What carries across is set out in the transition itself.
[CONFIRM IMPLEMENTATION]Is Teen MyLOL available in my country?+
It depends. Minimum ages, parental-consent ages and age-assurance requirements vary — some countries set a higher minimum age for social media accounts than 13. Registration asks for your country first and gives an eligibility answer before an account is created, and Parent Support can tell you directly.
[LEGAL REVIEW REQUIRED]Talk to a person
We would rather answer a question than have you guess. For anything urgent, contact your local emergency services first.
- Parent support
- [PARENT SUPPORT EMAIL]
- Eligibility, subscriptions, cancellation, deletion requests and general questions.
- Safety
- [SAFETY EMAIL]
- Concerns about behaviour, a member, or something your teen has experienced.
- Privacy
- [PRIVACY EMAIL]
- Data access, correction and deletion requests, and questions about the Privacy Policy.
MyLOL is built to make social networking fun while applying modern safeguards appropriate to the communities it serves. We will keep telling you what those safeguards do — and what they do not.