Terms of Service
The agreement between you and MyLOL — who may join Teen MyLOL and Adult MyLOL, account and verification rules, your content, moderation, subscriptions, termination and your consumer rights.
Teen Terms — the short version
Same agreement, written plainly. The full Terms below are what legally apply.
- You need to be at least 13, and old enough under your own country's rules, to be on Teen MyLOL. Some countries set the age higher.
- Don't lie about your age. If you do, we'll close the account — and if you're actually an adult trying to reach teens, we'll treat it as a serious safety issue.
- Teen MyLOL and Adult MyLOL are separate. Trying to get around that separation, in either direction, gets you removed.
- Your posts, photos and profile stay yours. You give us permission to store and show them on MyLOL so the service works. Nothing more than that.
- Only upload things you actually made or have the right to use.
- Follow the Community Guidelines. They cover the things that matter most: safety, respect, no sexual content, no bullying, no scams.
- We can remove content and suspend accounts. If we get it wrong, you can appeal.
- When you turn 18, your teen account doesn't just roll into the adult community. See Section 18.
Related: Privacy Policy, Community Guidelines, Safety and MyLOL for Parents.
Acceptance of these Terms
The following policies form part of this agreement and are incorporated by reference: the Privacy Policy, the Community Guidelines, the Cookie Policy and any additional terms presented at the point you buy a subscription or use a specific feature. Where an additional term conflicts with these Terms for that feature, the additional term applies to that feature.
If you do not agree to these Terms, please do not use MyLOL.
For teen members: Plain version: using MyLOL means you agree to these rules and to the Community Guidelines and Privacy Policy that go with them.
Who may use MyLOL
MyLOL runs two separate communities. Which one you may join — and whether you may join at all — depends on your age and your country.
Minimum age
No one under 13 may use MyLOL, in any country. There is no single worldwide minimum age above that: some countries require members to be older, and some require parental authorisation below a certain age.
Teen MyLOL
For eligible members generally ages 13–17, subject to the rules of their country of residence.
Adult MyLOL
For members 18 and over, in countries where MyLOL offers the service.
Country eligibility
MyLOL is not offered everywhere, and where it is offered the eligible ages may differ. Eligibility is assessed at registration based on your country of residence and your date of birth.
No false age
You must not misstate your age or country, or register in a community you are not eligible for. Doing so is a breach of these Terms and will result in account removal. An adult who misstates their age to reach the teen community is treated as a safety threat, not a rule-breaker.
No cross-community access
Teen accounts and adult accounts cannot interact. You must not attempt to circumvent that separation, assist anyone else in doing so, or maintain accounts in both communities.
Not eligible
If you are not eligible, registration is refused. If we later learn an existing account is ineligible, we restrict or remove it.
Parent and guardian involvement
In some countries a minor cannot agree to terms of this kind on their own, and a parent or guardian must give authorisation, enter the contract, or both. Where that applies, MyLOL obtains that authorisation through a separate process before the account becomes usable.
A payment made with a parent's card is not, by itself, parental consent or parental agreement to these Terms. Consent and payment are different things and MyLOL does not treat one as evidence of the other.
A parent or guardian who has authorised an account may be asked to verify their identity and their relationship to the member before we act on a request about that account.
For teen members: Depending on where you live, a parent may need to say yes before your account works, and in some places a parent has to be the one who pays.
Account registration and security
Accurate information
Register with accurate information, including your real date of birth and country of residence, and keep it up to date.
One account, one person
Your account is personal to you. Do not create multiple accounts to evade enforcement, and do not register on behalf of someone else.
Account security
Keep your password confidential and let us know promptly if you think someone else has access to your account.
No credential sharing
Do not share your login credentials, sell or transfer your account, or let another person use it. This matters especially in the teen community, where a shared account means an unverified person is inside a verified space.
Verification
We may require verification at registration or later — see Section 5.
Account recovery
Age and identity verification
You must not:
MyLOL may require you to complete an age or identity check before or after your account is created, and may re-check where our systems raise a concern. What information is processed during a check, who processes it, and how long it is kept is described in the Privacy Policy.
Access to a community, or to certain features, may be limited until a required check is completed. Where a check is not completed, or does not support your stated age, we may restrict or remove the account.
- submit falsified, altered or fraudulent documents
- attempt to spoof, bypass or manipulate a verification check, including with masks, photographs of another person, deepfakes or synthetic media
- use another person's identity or documents
- help anyone else evade or defeat verification, or sell or share access to a verified account
Attempting to defeat verification in order to reach the teen community is treated as a child-safety matter, not a technical infraction, and is escalated accordingly.
Privacy
The Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it and what rights you have. It forms part of this agreement and is available at /legal/privacy.
Teen member data is handled to a higher standard, described in the teen section of that policy.
Community Guidelines
The Community Guidelines set out what is and is not allowed on MyLOL, with examples. They form part of this agreement and are available at /community-guidelines.
Breaching the Guidelines is a breach of these Terms, and can lead to content removal, feature restrictions, suspension or permanent removal.
Your content
"Your content" means anything you post or upload: profile information, photos, posts, blog entries, comments, group posts and messages.
You keep ownership
You keep all rights you have in your content. MyLOL does not claim ownership of it.
The licence we need
You grant MyLOL a non-exclusive, worldwide, royalty-free licence to host, store, copy, cache, reformat, transmit and display your content solely for the purpose of operating, securing and moderating MyLOL and providing the service to you and the members you share it with. The licence is limited to what is necessary for those purposes.
It ends when your content does
The licence ends when you delete the content or your account, except for the limited situations in the next two bullets. It is not perpetual and it does not permit MyLOL to license your content to third parties for unrelated purposes such as advertising campaigns or resale.
Backups and caching
Safety and legal retention
Where content is evidence in a moderation case, a report, a legal claim or a mandatory child-safety report, we may retain it for as long as necessary for that purpose or as the law requires — see the Privacy Policy retention schedule.
Content shared with others
Moderation and removal
We may review, restrict or remove content that breaches these Terms or the Community Guidelines, or where removal is required by law.
Your responsibility
You are responsible for your content, and you confirm you have the rights necessary to post it.
For teen members: In plain terms: your stuff is yours. We only get permission to store it and show it on MyLOL so the site works. We don't sell it, and we don't hand it to advertisers.
Profile music and third-party media
MyLOL does not grant you any rights in music or other third-party media beyond the ability to use the feature as provided within MyLOL. Where music is supplied through a third-party service, that service's own terms apply to your use of it.
If members can upload audio, you must only upload audio you own or are licensed to use, and rights-holders may submit a complaint under Section 19.
Features and availability
Features may change, and we may add, modify, suspend or discontinue features. Where a change materially reduces a paid feature you have already bought, Section 12 and your consumer rights under Section 24 apply.
Prohibited conduct
The Community Guidelines are the full list, with examples. The conduct below is highlighted here because it results in immediate removal and, where appropriate, referral to authorities.
- Child sexual exploitation or abuse of any kind, including any sexual content involving a minor
- Grooming, sexual solicitation of a minor, or attempting to move a minor to another platform for that purpose
- Sexual content, nudity or adult services anywhere on MyLOL
- Threats of violence, or content that promotes or celebrates violence
- Fraud, scams, phishing, financial exploitation and sextortion
- Impersonating another person, or misrepresenting your age or identity
- Harassment, bullying, hateful conduct and targeted abuse
- Any illegal activity, or the sale of illegal or age-restricted goods
- Circumventing security, scraping, automated access, reverse engineering, probing or interfering with the service
- Any attempt to cross, or help someone cross, the boundary between the teen and adult communities
Safety and moderation
To keep MyLOL safe we reserve the right, but do not assume the obligation, to review content and activity, restrict or remove content, limit features, suspend or remove accounts, investigate suspected breaches, and preserve records where legally permitted or required.
We do not monitor all communications, and we do not promise to detect every breach or every harm. Automated systems look for specific risk signals and reports are reviewed by trained people; that is a meaningful layer of protection, not a guarantee.
We cooperate with valid legal process and report content where reporting is legally required, including in child-safety matters. The Privacy Policy explains how we handle law-enforcement requests.
Where we take action against your account, we will tell you what happened and why, unless we are legally prohibited from doing so or telling you would compromise a safety investigation. An appeal route is described in Section 17.
Subscriptions and billing
MyLOL is a subscription service. Nothing in this section may be published until every placeholder is replaced with a term the business has actually adopted and counsel has confirmed against consumer law in each market.
Before you are charged, we will show you the price, the billing frequency, whether the subscription renews automatically, and how to cancel. You will receive confirmation of your purchase.
| Item | Term |
|---|
Virtual items and boosts
Teen subscriptions
Where a teen account involves payment, the question of who is contracting, who is paying, and whether a minor can validly enter that contract is determined by the law of the member's country. MyLOL does not assume the teen member is the contracting party, and does not assume that the presence of a parent's payment card resolves the question.
Suspension and termination
You can leave
You can stop using MyLOL and delete your account at any time. If you have a paid subscription, cancellation is governed by Section 13.
We may suspend or restrict
We may suspend an account, limit features or remove content where these Terms or the Community Guidelines are breached, where verification fails, where an account is ineligible, or where required by law.
Immediate removal
Some breaches result in immediate permanent removal without prior warning — including child sexual exploitation, grooming, sexual solicitation of a minor, credible threats, and an adult attempting to enter the teen community. Serious cases are reported to the appropriate authorities where required or appropriate.
Consequences
Removal ends your right to use MyLOL, including any paid features, and you must not create a new account to evade the removal.
Effect on subscriptions
After termination
Data handling after termination — including what is deleted, what is retained and for how long — is set out in the Privacy Policy.
Terms that survive
Provisions that by their nature should survive do so, including content licence terms to the limited extent described in Section 8, intellectual property, disclaimers, liability and dispute resolution.
Appeals
Some decisions in child-safety cases are final and not subject to appeal, because reversing them would put young members at risk. Where that is the case we will say so.
Turning 18
Teen MyLOL is for members under 18. Turning 18 does not automatically move you, your profile, your friends or your content into Adult MyLOL.
For teen members: Turning 18 means leaving the teen community. It isn't a switch that flips your profile over to the adult side — we'll tell you exactly how it works once the flow is final.
Intellectual property and copyright complaints
You must not copy, modify, distribute, sell, lease, reverse engineer or attempt to extract the source code of any part of MyLOL, or use our brand without permission, except where the law expressly permits it.
Third-party services and links
MyLOL may link to, or integrate with, services operated by others — for example payment processing, verification, app stores, or media services used for profile music. Those services are governed by their own terms and privacy policies, and we are not responsible for their content or practices.
Members also post links. A link posted by a member is not an endorsement by MyLOL, and you follow it at your own risk. Never share personal information, or move a conversation off MyLOL, with someone you do not know and trust.
Disclaimers
We work hard to keep MyLOL running well and safely, but we cannot promise the service will always be uninterrupted, error-free or completely secure, and we cannot guarantee that every harmful person or piece of content will be detected before it reaches someone.
Except where the law provides otherwise, MyLOL is provided "as is" and "as available".
Limitation of liability
Whatever form the clause takes, it will not limit liability that cannot lawfully be limited, and it will not attempt to limit MyLOL's responsibilities in relation to child safety beyond what the law permits.
Indemnification
Dispute resolution
No mandatory arbitration clause, class-action waiver, jury-trial waiver, informal-resolution period or venue term has been drafted in this document, and none may be added except by counsel. Such clauses are unenforceable against consumers in a number of markets, and their enforceability against minors requires separate analysis.
Governing law
Whatever governing law is chosen, it does not deprive a consumer of the protection of mandatory provisions of the law of their country of residence where those protections cannot be contracted out of.
Your consumer rights
Nothing in these Terms limits or waives any right you have under consumer protection law that cannot lawfully be waived. Where a provision in these Terms conflicts with a mandatory consumer right that applies to you, that mandatory right prevails and the conflicting provision does not apply to you.
This includes statutory rights relating to cancellation and withdrawal, refunds, service quality, unfair contract terms, and access to the courts or dispute bodies in your own country.
For teen members: Plain version: if the law where you live gives you a right, these Terms can't take it away.
General
Whole agreement
These Terms and the policies they incorporate are the agreement between you and MyLOL about the service.
Severability
If any provision is found unenforceable, the rest continues to apply.
No waiver
If we do not enforce a provision immediately, we have not waived it.
Assignment
You may not transfer your rights under these Terms. We may transfer ours to a successor in connection with a merger, acquisition or sale of assets, subject to your rights under applicable law.
Language
Force majeure
We are not responsible for failures caused by events outside our reasonable control, to the extent the law permits.
Changes to these Terms
We may update these Terms when the service or the law changes. The effective date appears at the top of this page.
For teen members, material changes will be explained in language that is actually readable, not only in legal wording.
If you do not accept a change, you can stop using MyLOL and cancel any subscription before the change takes effect.
Contact
Subscription disclosure checklist
Every item must be answered by the business and confirmed against the consumer law of each market before Section 13 can be published. Nothing here has been assumed.
- Plan names, feature differences and which community each plan is available in
- Price per plan, per currency, per market, and whether tax is included in the displayed price
- Billing frequency and the exact charge date
- Whether subscriptions auto-renew; the renewal price; the pre-renewal reminder and its timing
- Trial or introductory offer length, what happens at the end, and how to cancel before being charged
- Cancellation route in-product (must be at least as easy as subscribing), plus any app-store route
- Whether cancellation ends access immediately or at the end of the paid period
- Refund policy, and how it interacts with statutory withdrawal/cooling-off rights
- EU/UK right of withdrawal wording, including the consequence of requesting immediate access to the service
- Price-change notice period and whether consent or only notice is required in each market
- Failed-payment retry schedule, grace period and suspension behaviour
- Payment methods, processor, and whether app-store billing applies (store rules then govern refunds and cancellation)
- Receipts and purchase-confirmation content
- Whether Teen MyLOL has any paid plan; if so, who contracts, who pays and how authorisation is captured
- Whether boosts or virtual items exist; if so, pricing, expiry, refunds and forfeiture rules
- Chargeback and dispute handling process
- Pre-purchase disclosure screen: confirm every required element appears before the payment button, and that consent to recurring charges is captured separately
Missing business information checklist
Facts only MyLOL can supply. Until each is provided, the corresponding placeholder must remain visible in the draft.
Entity and contact
Product
- — Confirmed live feature list; explicit yes/no on quizzes, live/video functions, boosts and virtual items
- — Profile music implementation: licensed catalogue, third-party embed, or member upload — and the licences held
- — Account recovery methods actually offered
- — Turning-18 transition behaviour as implemented
- — Appeal route, submission method and response time
- — Backup and cache cycle period for deleted content
- — Whether sent messages persist for recipients after the sender deletes their account
Commercial
- — Every item in the subscription disclosure checklist
- — Whether teen accounts can be paid accounts, and in which markets
- — Payment processor and whether app-store billing is used
- — Whether member content is ever used in marketing material
Markets
- — Definitive list of countries where MyLOL is offered, per community
- — Minimum age applied per market and the source of that determination
- — Languages in which the Terms are published and which version governs
Legal-review checklist by jurisdiction
A single US-style agreement cannot govern every market. Each market requires its own determination before launch there.
United States
- — COPPA and current FTC amendments — under-13 prohibition, parental consent where relevant.
- — State minor-protection and age-appropriate design laws, and their current litigation status.
- — Federal negative-option rules and state automatic-renewal laws — disclosure, express informed consent, simple cancellation.
- — Section 230 posture and the CSAM reporting obligation (18 U.S.C. §2258A) — reporting body and preservation duties.
- — DMCA safe harbour: designated agent registration, notice and counter-notice, repeat-infringer policy.
- — Enforceability of arbitration, class-action waivers and liability limits against consumers and against minors — do not adopt without state-by-state analysis.
- — Minors' capacity to contract and disaffirmance rights for paid accounts.
United Kingdom
- — Online Safety Act duties, including children's risk assessment, age assurance and Ofcom guidance.
- — Consumer Rights Act 2015 — unfair terms, service quality, and limits on exclusion clauses.
- — Subscription contract disclosure, cooling-off and cancellation requirements as in force.
- — ICO Children's Code interaction with terms presentation and defaults.
- — Copyright notice-and-takedown practice outside the DMCA framework.
EU / EEA
- — Digital Services Act — terms drafted in language minors can understand, statements of reasons, internal complaint handling, out-of-court dispute settlement, prohibition on advertising based on profiling of minors.
- — Consumer Rights Directive — pre-contract information, right of withdrawal and the immediate-performance consent mechanic.
- — Unfair Contract Terms Directive — assess every limitation, indemnity and unilateral change clause.
- — GDPR Article 8 consent ages per Member State; contracting capacity of minors under national civil law.
- — Jurisdiction rules: a consumer may generally sue and be sued in their own Member State.
- — Local-language requirements for consumer contracts.
France
- — French rules on minors' consent and parental authorisation, including for users under 15.
- — Code de la consommation requirements for online subscription contracts and cancellation.
- — French language requirements for consumer-facing contract terms.
- — CNIL guidance where terms and privacy intersect.
Canada
- — Provincial consumer protection acts — automatic renewal, cancellation and prohibited terms.
- — Quebec: consumer protection rules, restrictions on advertising to children, and French language requirements (Charter of the French Language).
- — Capacity of minors to contract under provincial law.
- — PIPEDA/Law 25 interaction where terms reference data handling.
Australia
- — Australian Consumer Law — non-excludable consumer guarantees; liability and disclaimer clauses must not misrepresent them.
- — Online Safety Act and social-media minimum-age requirements — whether Teen MyLOL may be offered and to which ages.
- — Unfair contract terms regime as it applies to consumer standard-form contracts.
- — eSafety Commissioner expectations and applicable industry codes.
All other markets
Questions about these Terms
If something here is unclear, ask us. We would rather explain a term than have you agree to something you do not understand.
Use the reporting and help options inside MyLOL — reports and requests go to our team from there.
Every bracketed item on this page is unresolved. Governing law, dispute resolution, liability, indemnity, pricing, refunds and the teen contracting flow must all be settled by counsel before publication.